Find your perfect match.

1. Retainer Deposit (Initial Search Fee)

The placement process begins after the Client pays a non-refundable $500 Retainer Deposit via Venmo or Zelle (954-531-6760). The retainer is credited toward the applicable agency placement fee. The retainer authorizes the Agency to initiate recruitment, present candidates, and coordinate preliminary virtual interviews only. Payment of the retainer alone does not authorize in-person candidate meetings, working interviews, trial shifts, paid or unpaid evaluations, or employment arrangements.

2. Zoom Interview Requirement

All first interviews must take place via Zoom, scheduled through the Agency only. A Zoom link will be provided prior to the interview. All in-person candidate meetings, working interviews, trial shifts, paid or unpaid evaluations, and commencement of employment are subject to Section 3.

3. Payment Required Before In-Person Candidate Meetings or Trials

The Client acknowledges and agrees that 100% of the applicable agency placement fee must be paid in full and confirmed by Heidi’s Helpers Inc. before any candidate introduced or referred by the Agency may participate in an in-person meeting, working interview, trial shift, paid or unpaid evaluation, or commence employment.

The initial $500 retainer authorizes the Agency to initiate recruitment, present candidates, and coordinate preliminary virtual interviews only. The retainer is credited toward the applicable placement fee.

Payment of the retainer alone does not authorize in-person candidate meetings, working interviews, trial shifts, or employment arrangements. All Agency Fees are 100% non-refundable.

4. Warranty Commencement & Sole Replacement Coverage

The only replacement warranties offered are Standard: 3 months; Extended: 6 months; and Premium: 12 months. Warranty coverage begins on the candidate’s first official working day, subject to this signed Agreement and the conditions in Section 13. No separate satisfaction-trial guarantee, evaluation-period guarantee, or additional complimentary replacement coverage is offered.

5. Candidate Search

The Agency will search for, screen, and present qualified domestic candidates based on the Client's stated needs.

6. Negotiation Support

The Agency will assist in negotiating employment terms including salary, schedule, duties, days off, sick days, vacations, and expectations.

7. Background Checks & Third-Party Services

The Agency conducts nationwide criminal conviction checks through an independent third-party investigative firm. Reports are available upon request in accordance with Fair Credit Reporting Act (FCRA) regulations. The Agency also engages third-party providers for website hosting and management, secure communications, and other operational services that support the delivery of our placement services.

8. Fee Structure

All Agency Fees are non-refundable. The $500 retainer is credited toward the applicable placement fee. The full applicable placement fee must be paid and confirmed before any activity described in Section 3. Warranty coverage begins on the candidate’s first official working day, subject to this signed Agreement. Other terms may apply.

9. Temporary Services

Temporary placements require payment of a non-refundable Temporary Flat Fee in full, confirmed by the Agency, before any in-person candidate meeting, working interview, trial shift, paid or unpaid evaluation, or commencement of employment. Clients must pay temporary or permanent workers directly for their hours.

10. Payment Terms & Methods

Full payment and Agency confirmation are required before any activity described in Section 3. If full payment is not received prior to or on the first day of employment, the Agency Fee automatically increases to the equivalent of three (3) weeks of the candidate's salary, and collection actions may begin immediately.

This late-payment consequence does not authorize any in-person meeting, working interview, trial, evaluation, or commencement of employment before full payment is confirmed.

Currently, the Agency accepts payment exclusively by Venmo, Zelle, or direct bank transfer (wire/ACH). The Agency invoices the Client, and the Client makes payment manually and directly from the Client's financial institution to the Agency. No payment information is transmitted through the Agency's website, providing a high level of security.

11. Florida State Sales Tax (7%)

A 7% Florida sales tax applies to the Agency Fee. This is a Florida state requirement and applies regardless of the payment method used (Zelle, Venmo, wire, bank transfer, check, or any future card payments). All staffing and placement agencies in Florida are required to follow the same tax rules. Legal Authority: Florida Statutes Chapter 212 and the Florida Department of Revenue Rule 12A-1 establish that sales tax applies to services that are part of a commercial transaction, including intermediation services, brokerage services, labor-related services, and placement or referral fees charged by an agency. While the labor itself is not taxed, the Agency Fee charged to arrange, refer, or place the worker is taxable as an intermediation/placement service. This is the same rule applied to talent agencies, housekeeping referral agencies, employment agencies, caregiver and domestic worker placement services, and third-party listing and referral platforms.

12. Job Description Requirement

The Client must submit a written job description through the Agency's New Family Application registration form before the candidate search begins. The written job description submitted with that registration form — including the position, schedule, weekly hours, hourly rate or salary, duties, and location — becomes part of this Agreement and is the agreed basis for the placement. Any change to the job description voids the replacement warranty unless approved in writing by the Agency (see Section 15).

13. Replacement Warranty

The selected package provides the sole replacement warranty: Standard, 3 months; Extended, 6 months; or Premium, 12 months. Coverage begins on the candidate’s first official working day, subject to this signed Agreement. The Client qualifies for replacement(s) only when: full payment has been received and confirmed; the Client is within the applicable warranty period; the job description has not changed; the reason for replacement is related to performance; and the Agency is notified in writing within the warranty period. Other terms may apply. No additional complimentary replacement coverage is offered.

14. Account Freeze

If the Client receives a domestic worker from friends or family during the guarantee period, the Agency will place the Client's account on a freeze, allowing unused warranty time to resume later, counted from the original start date.

15. Voiding of Guarantee

The Replacement Guarantee becomes void if: - The job description changes dramatically without the Agency's prior written approval — especially the number of weekly hours. For example, reducing a position from 30 or more hours per week to 10 hours per week is considered a dramatic change, because it greatly reduces the pool of available nannies and domestic professionals and makes a comparable replacement extremely difficult. - The weekly hours and hourly rate of the replacement position are not the same as, or very close to, those originally agreed when the Client signed up. Any change to hours, rate, duties, or schedule requires the Agency's written approval before it takes effect. - The family application or registration form is altered after placement. - The termination is for personal preference, financial or budget reasons, or any other reason that is not performance-based.

The Agency can only offer replacement candidates from those available at the time of the replacement request.

Account freeze option: if the Client decides, for financial, budget, or any other personal reason, not to continue with a full-time nanny or domestic professional, the Client may ask the Agency to freeze the account instead of requesting a replacement. The unused warranty time is preserved. When the Client decides to return with the original schedule, the Client simply notifies the Agency by text message or email, and the frozen warranty time resumes.

16. Referral Agency Disclosure

The Agency operates strictly as a referral and placement agency. The Agency is NOT the employer of the domestic professional. Once a placement is made, the Client is the sole employer of the domestic professional and is solely responsible for: payment of wages, payroll taxes, workers' compensation insurance, household employment tax filings (W-2 / Schedule H), and all other employer obligations under federal, state, and local law. The Agency does not direct, supervise, or control the work performed by the domestic professional after placement.

17. Privacy & Data Protection

All domestic workers' health-related information is protected under applicable federal privacy laws, including HIPAA where applicable. The Agency collects personal information from Clients and candidates (such as name, contact information, household details, employment history, and references) solely for the purpose of providing placement services. This information is stored securely and is shared only with vetted candidates, the Client, and trusted third-party providers (such as background check vendors and website hosting providers) as needed to deliver our services. The Agency does not sell personal information. The Agency uses commercially reasonable technical and organizational measures to protect personal information against unauthorized access, alteration, disclosure, or destruction.

18. Indemnification

The Client agrees to defend, indemnify, and hold harmless Heidi's Helpers, Inc., its agents, contractors, and employees from any claims, damages, injuries, losses, liabilities, or expenses arising from or related to the domestic professional's actions while employed by the Client. The Client further agrees to indemnify the Agency for any claims arising from the Client's use of the Agency's website or services, the Client's breach of this Agreement, or the Client's violation of any third party rights.

19. Client Responsibility

The Client is solely responsible for the final hiring decision and ongoing supervision of the domestic professional.

20. Guidelines for Use of Website & Services

By using the Agency's website or any of its services, the Client agrees to comply with all applicable laws and to not: Upload, post, or transmit any content that infringes any copyright, trademark, trade secret, right of publicity, privacy, or other proprietary right; Act in any way that is fraudulent, false, misleading, or deceptive, including impersonating another individual; Engage in conduct that is harassing, threatening, defamatory, abusive, obscene, or otherwise objectionable; Reveal the personal information of any other individual; Engage in unsolicited or unauthorized advertising or send spam; Attempt to gain unauthorized access to any portion of the website or services; Transmit any viruses, worms, trojan horses, or other harmful code; Engage in market research intended to assist a competitor; Deploy any automated query program (bot, spider, scraper) without express written consent; Block or cover any content on the website. The Agency reserves the right to deny access to the website and services in its sole discretion at any time and for any reason.

21. Intellectual Property

The Agency's website and its content, including text, graphics, photographs, videos, logos, and software, are owned or licensed by Heidi's Helpers, Inc. and are protected by copyright, trademark, and other intellectual property laws. The Client may view this content for personal, non-commercial use only. The Client may not reproduce, resell, distribute, create derivative works, translate, transmit, post, republish, or otherwise use this content for any commercial purpose without express written consent from the Agency.

22. No Warranties

The Agency's website and services are provided on an "as is" and "as available" basis. To the fullest extent permitted by law, the Agency disclaims all express and implied warranties, including warranties of merchantability, fitness for a particular purpose, and non-infringement. The Agency does not warrant that the website will be error-free or uninterrupted. This general disclaimer does not limit or negate the express replacement warranty provided under Sections 4, 8 and 13 of this signed Agreement.

23. Limitation of Liability

To the fullest extent permitted by law, Heidi's Helpers, Inc. and its directors, officers, employees, contractors, agents, and affiliates shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, goodwill, or data, arising out of or related to the Client's use of the website or services. This limitation applies whether the claim arises in contract, tort, negligence, or any other legal theory.

24. Website Availability

Access to the website may be occasionally restricted for maintenance, updates, or new features, and may be permanently disabled at the Agency's discretion. The Agency does not guarantee continuous availability.

25. No Refunds

The Agency does not offer refunds for the Agency Fee or any other fees under any circumstances. Instead of a refund, the Agency may, at its discretion, offer an account freeze when the Client notifies the Agency by text message or email, as described in Sections 14 and 15. No refunds are permitted.

26. Governing Law

This Agreement shall be governed by and construed under the laws of the State of Florida, United States of America, without regard to its conflict of law provisions.

27. Injunctive Relief & Venue

The Agency may seek injunctive or other equitable relief necessary to protect its rights and intellectual property. All actions or proceedings related to this Agreement that are not subject to binding arbitration shall be brought solely in the state or federal courts located in the State of Florida. The Client unconditionally consents to the personal and subject matter jurisdiction of those courts.

28. Class Action Waiver

Any dispute arising out of or relating to this Agreement shall be solely between the Client and the Agency. THE CLIENT AGREES TO WAIVE THE RIGHT TO LITIGATE OR ARBITRATE ANY CLAIM AS A CLASS ACTION. THE CLIENT WILL ONLY MAKE CLAIMS AGAINST THE AGENCY IN AN INDIVIDUAL CAPACITY.

29. Termination

The Agency reserves the right, in its sole discretion, to terminate this Agreement and to terminate, restrict, deny, or suspend access to the website and services at any time, without prior notice. The Agency may also discontinue any portion of the website or services at any time.

30. Severability

If any provision of this Agreement is held to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

31. Miscellaneous

The Agency's failure to act on or delay in exercising any right under this Agreement does not waive that right. Subheadings are used for convenience only and do not affect interpretation. This Agreement binds and benefits the parties and their successors, heirs, and assigns. The Client may not assign rights or transfer obligations under this Agreement without the Agency's written consent. If legal action is necessary to enforce or interpret this Agreement, the prevailing party shall be entitled to reasonable attorneys' fees and costs.

32. Entire Agreement

This Agreement, together with the Agency's Privacy Policy and any disclaimers, constitutes the entire understanding between the Client and the Agency and supersedes any prior verbal or written agreements. This revised version applies only when accepted by the Client. It does not retroactively amend or replace any previously signed agreement.

33. Electronic Signatures

By typing your name and submitting this form, you acknowledge and agree that your electronic signature is legally binding under the U.S. Electronic Signatures in Global and National Commerce Act (ESIGN, 2000). Please type your full name in the signature box to signify that you have read, understood, and agreed to this Service Agreement. The Agency recommends that you print and retain a copy of this Agreement for your records. By typing your name and pressing "Submit," you agree to the Heidi's Helpers, Inc. Agency Service Agreement.

Before submitting, the Client must review the complete dated version displayed and expressly accept the required payment and candidate-introduction acknowledgment below. The Agency will retain the exact agreement version accepted, the selected package, the Client’s electronic signature, both acknowledgments, and the date and time of acceptance. A copy of that accepted version will be provided to the Client.

34. Candidate Introduction & Placement Protection

The Client may not bypass Heidi’s Helpers Inc. by directly or indirectly engaging, hiring, or arranging employment with any candidate introduced or referred by the Agency without satisfying the applicable agency placement fee obligations. Agency introductions and candidate information are provided solely for the Client’s placement search and may not be used to circumvent those obligations.

This protection applies to engagements or employment arranged by or through the Client’s family members, household representatives, personal assistants, or family offices. The Client must inform those acting on the Client’s behalf of these terms and may not facilitate an indirect engagement to avoid the placement fee. Before any such engagement proceeds, the Client must notify the Agency and ensure the applicable placement fee has been paid in full and confirmed by the Agency.